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CUSTOMER SERVICE

Shipping

 

 Shipping Service

 Standard 

 White Glove 

 FedEx Home Delivery® Free -
 Carrier (1 Item)  $50.00  $99.00
 Carrier (2+ Items)  $99.00  $189.00

 

  • We only ship to the 48-contiguous states and do not ship to PO boxes
  • See individual product pages for the item shipping method
  • An adult (21 years or older) must be present to sign for the order
  • Your credit card is charged when orders are placed. The credit card statement may show payment made to Maria Yee, Inc., our parent company.
  • Please measure any elevators, stairways or hallways to ensure the ordered products can go from the street to your residence.

 

 

FedEx Home Delivery®

Standard Delivery

FedEx delivers 8:00am to 5:00pm Tuesday through Saturday.The item will be delivered to the main entrance of the specified address.

After the item has shipped, you can use your FedEx tracking number to purchase additional delivery services at your own cost.

To view the available delivery services for FedEx Home Delivery®, go to: http://www.fedex.com/us/fedexupdates/April-2011/home-delivery.html

 

Track your order: https://www.fedex.com/apps/fedextrack/?action=track&cntry_code=us&freight=yes

 

 

 

Carrier Delivery

Items that are shipped via carrier are delivered in a scheduled 4-hour window. Our carrier, SEKO, delivers 8:00am to 5:00pm local time Monday through Friday. Items eligible for carrier delivery have two levels of service:

 

Standard (Threshold) Delivery

The item is delivered inside the main entrance of the specified address. For example, if you live in an apartment, the item will be delivered through your door, not just to the entrance of the building.

 

White Glove Delivery

The item is brought inside your home, positioned in the room of your preference, and unpacked, followed by 15 minutes of light assembly (if necessary). The delivery personnel will remove all packaging when they depart. 

 

Track your order: https://harmony.myseko.com/Track/Result/ 

  

 

 

Estimated Shipping Times

Products estimated around 1 week shipping

These items are located in San José, California. When you place the order, we immediately arrange for its delivery to the specified address. Shipping time for In-Stock items is about 1 week (but may be longer depending on when you schedule for delivery).

Finish Changes for these items are not available after the order has been placed and cancellation fees apply if the order is already in transit.

 

Products estimated around 12 weeks shipping

These items will go through production in our factory campuses in China. We invite you to learn more about willo’s craftsmanship, materials, and environmental stewardship on our Who We Are and Materials pages.

Shipping time depends on where the item is when you order. Although it may be sooner, expect around 12 weeks before we are ready to ship to you. A few days after you place the order we will update you on its status and provide a more accurate delivery estimate. We appreciate your patience.

Finish Changes for these items are free within 14 days of the order. Orders cancelled during this time are fully refunded. Cancellation fees apply if the order is cancelled after 14 days.